Frequently Asked Questions

Do you have a physical store?

No, we are online-only.

Do you offer personalized jewelry?

Yes! Initials, names, birthstones, zodiac, and more. 

Can I return my item?

All sales are final unless damaged or incorrect.

When will my order ship?

Processing takes 4–5 business days.

Do you ship internationally?

Yes. Import taxes may apply.

Do I have to pay custom fees?

If you purchased from outside the United Arab Emirates custom fees might be charged. Each country has their own custom regulation so make sure to keep that in mind. 

*Custom fees are not charged by us, but by your country.

Do you accept cancellations?

Within 2 hours only.